News for 'Customer Service'

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Rediff.com15 Oct 2025

The 15-year agreement will see Infosys develop a next-generation, data-driven workforce management platform to replace the existing electronic staff record (ESR) system, which annually manages a 55 billion payroll for 1.9 million NHS employees.

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

'Don't Consider Gold, Silver As Asset Classes'

'Don't Consider Gold, Silver As Asset Classes'

Rediff.com11 Nov 2025

'An asset must generate income. Equities yield dividends, bonds pay coupons, deposits give interest, and real estate earns rent.' 'Gold, silver, and even Bitcoin produce no income, they merely store value. So, they should not be compared to productive assets.'

Flipkart, Amazon Stack Up Space For Festival Rush

Flipkart, Amazon Stack Up Space For Festival Rush

Rediff.com9 Sep 2025

Festive sales are expected to surge 27 per cent to cross Rs 120,000 crore in 2025, driving Amazon and Flipkart to expand warehousing capacity by millions of cubic feet and extend delivery networks to thousands of new pin codes -- an infrastructure buildout that could reshape India's retail landscape for years.

Now you can make final PF pension withdrawal after 3 years

Now you can make final PF pension withdrawal after 3 years

Rediff.com14 Oct 2025

The Employees' Provident Fund Organisation (EPFO) board has approved liberalised part withdrawals for subscribers, allowing up to 100 per cent EPF withdrawal, and rolled out the 'Vishwas Scheme' to reduce litigation through rationalised penal damages.

Amazon, Flipkart showcase GST deals as festival shopping begins

Amazon, Flipkart showcase GST deals as festival shopping begins

Rediff.com23 Sep 2025

Amazon India unveiled a dedicated marketplace section highlighting products with reduced tax burdens as the goods and services tax (GST) restructuring took effect on September 22, positioning the ecommerce giant to capitalise on lower consumer prices across electronics, appliances, and other categories. Its rival Flipkart, too, has rolled out its own GST-focused storefront, the GST Bachat Utsav, aimed at helping shoppers maximise benefits from the new tax rates across multiple categories.

Mukesh Ambani promises to pass on GST relief to consumers

Mukesh Ambani promises to pass on GST relief to consumers

Rediff.com4 Sep 2025

Billionaire Mukesh Ambani on Thursday termed the second-generation GST reforms as a big booster to consumption-driven growth while his firm promised to pass on the benefit of the cut in tax rates to consumers.

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

Rediff.com10 Oct 2025

The initial public offering of LG Electronics India Ltd received 54.02 times subscription on the final day of bidding on Thursday, driven by overwhelming participation from institutional buyers.

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Rediff.com8 Oct 2025

Finance Minister Nirmala Sitharaman on Tuesday asked fintech firms to focus on risk management at a time when criminals are using AI to mimic voices, clone identities and create lifelike videos to manipulate people.

AI: '8 Out Of 10 Jobs At Risk'

AI: '8 Out Of 10 Jobs At Risk'

Rediff.com29 Sep 2025

AI will erase outsourcing jobs, redefine skills and disrupt global giants within five years, predicts Vinod Khosla. The IT legend urges young people to become generalists: Adaptable thinkers who can learn quickly, connect dots across disciplines and shift careers as technologies evolve.

Post-GST relief, Maruti sees small car sales shooting up

Post-GST relief, Maruti sees small car sales shooting up

Rediff.com15 Oct 2025

'We are seeing a lot of people with helmets visiting our showrooms.'

ICICI Bank gets Rs 49 cr GST demand notice

ICICI Bank gets Rs 49 cr GST demand notice

Rediff.com17 Sep 2025

ICICI Bank on Wednesday said tax authorities have slapped a demand notice of Rs 49.11 crore on it for alleged short payment of GST.

Is Paytm Out Of The Woods?

Is Paytm Out Of The Woods?

Rediff.com2 Oct 2025

'This marks a turning point for Paytm, with the regulatory environment looking much clearer than it has been in the last two years.'

'It's Becoming Very Difficult To Deal With America'

'It's Becoming Very Difficult To Deal With America'

Rediff.com26 Sep 2025

'New announcements are made every day which brings tremendous amount of instability and uncertainty.' 'Relying on America has become a big problem.'

Apple stores see huge crowds as iPhone 17 goes on sale

Apple stores see huge crowds as iPhone 17 goes on sale

Rediff.com19 Sep 2025

Apple commenced the sale of its newly launched iPhone 17 series across India on Thursday, prompting large crowds and long queues outside Apple flagship stores in Mumbai and Delhi, as tech enthusiasts gathered to be among the first to purchase the latest devices.

Cashless Facility On Hold? How To Manage

Cashless Facility On Hold? How To Manage

Rediff.com15 Oct 2025

To handle the sudden loss of cashless facility, patients should maintain an emergency fund or a short-term credit line to manage all or part of hospitalisation costs.

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Rediff.com8 Oct 2025

The initial public offering of non-banking financial company Tata Capital Ltd got fully subscribed on the final day of bidding on Wednesday. The company's Rs 15,512 crore share sale received bids for 45,84,78,044 shares against 33,34,36,996 shares on offer, translating into 1.38 times subscription, according to NSE data till 13:36 hours.

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

Rediff.com3 Nov 2025

'The government is putting insurance in the same category as food, which is essential for life.' 'Now this is an opportunity for the sector to focus on the consumer.'

AI Threat: 2 Million Tech Jobs At Risk

AI Threat: 2 Million Tech Jobs At Risk

Rediff.com20 Oct 2025

To turn disruption into opportunity, NITI Aayog has recommended the launch of a National AI Talent Mission to make India the AI workforce capital of the world.

Startups go vertical in India's qcom race

Startups go vertical in India's qcom race

Rediff.com24 Oct 2025

As the quick commerce (qcom) race hots up, a new model - vertical qcom - is gaining investor attention. Unlike horizontal players such as Blinkit, Zepto, and Swiggy Instamart, which stock everything from groceries to gifts and gadgets, vertical platforms focus on depth over breadth.

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

Kirana store has better customer service than MNCs

Kirana store has better customer service than MNCs

Rediff.com23 Apr 2013

Most MNCs do not deliver their lofty 'customer service' promises in India.

Banks, NBFCs Light Up Season With Special Offers

Banks, NBFCs Light Up Season With Special Offers

Rediff.com24 Sep 2025

Banks and NBFCs are launching festival offers, including lower loan rates, cashback, EMI schemes and GST-linked benefits to tap rising demand ahead of Diwali

No need to relabel existing medicine stock: FinMin

No need to relabel existing medicine stock: FinMin

Rediff.com17 Sep 2025

Recalling or relabelling medicines already in the supply chain before September 22 will not be mandatory, the finance ministry said on Tuesday, issuing a fresh set of frequently asked questions (FAQs) to address industry concerns following the announcement of goods and services tax (GST) revisions.

''Consumers Must Get Real Benefit Of GST Cuts'

''Consumers Must Get Real Benefit Of GST Cuts'

Rediff.com12 Sep 2025

'In case a particular industry has not passed on the benefits and if we receive complaints, we will take up the matter with the industry body concerned.'

5 Reasons Your Start-Up Isn't Growing

5 Reasons Your Start-Up Isn't Growing

Rediff.com28 Aug 2025

Many start-ups crash when they pursue growth without a brand identity, fail to act on market research or rely only on design instead of investing in trust and value, explains Vinayak Burman.

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Rediff.com8 Sep 2025

Amazon India is repositioning itself as a comprehensive business partner rather than just an e-commerce platform, slashing seller fees and introducing artificial intelligence-powered tools ahead of the country's crucial festive shopping season that could determine the year's retail performance.

Hyundai Motor India to invest Rs 45k cr by FY30

Hyundai Motor India to invest Rs 45k cr by FY30

Rediff.com15 Oct 2025

South Korean auto major Hyundai Motor Co president & CEO Jose Munoz on Wednesday said the company's Indian arm will invest Rs 45,000 crore by FY30, aiming to make India its second-largest region globally. Addressing investors here in his first visit to the country, Munoz said Hyundai Motor India Ltd (HMIL) has set a target of up to 30 per cent export contribution.

Hotel Industry Faces Crores in GST Demands

Hotel Industry Faces Crores in GST Demands

Rediff.com29 Sep 2025

'This is not a case of tax evasion but the result of long-standing ambiguities in GST rules and unawareness.'

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Rediff.com23 Sep 2025

Given that a sizeable part of this money is part of the coveted current accounts and savings accounts, it is surprising that banks are not in a hurry to revive these accounts, notes Tamal Bandyopdhyay.

Restaurants can't levy mandatory service charge on food bills: HC

Restaurants can't levy mandatory service charge on food bills: HC

Rediff.com29 Mar 2025

The court upheld the guidelines and imposed Rs 1 lakh cost each on the petitioners to be deposited with the CCPA towards consumer welfare.

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

Rediff.com17 Apr 2025

Electric cab-hailing platform BluSmart remained non-operational on Thursday across Delhi-NCR, Bengaluru, and Mumbai, as the market regulator cracked down on its co-founder over alleged misuse of funds at an affiliated company. BluSmart app, that offered more than 8,000 taxis in the three metros, stopped taking bookings on Wednesday evening and remained unoperational on Thursday as well.

Apple to open fourth India store in Pune on Sep 4

Apple to open fourth India store in Pune on Sep 4

Rediff.com26 Aug 2025

iPhone-maker Apple on Tuesday announced that it will open a new store in Pune next week. The latest move marks a significant expansion for Apple in the country, offering customers in Pune new ways to explore and purchase Apple products, as well as experience Apple's services in person, the company said.

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

Rediff.com3 Oct 2025

'The Bhashini Mission has delivered a working technology at large scale, which is as good as or better than the one with MNC tech giants.'

Can Private Bankers Transform Public Sector Banks?

Can Private Bankers Transform Public Sector Banks?

Rediff.com29 Oct 2025

Yes, the entry of private bankers, particularly with global experience will add value to PSBs, points out Tamal Bandyopadhyay.

Will Trump Pull The Plug On Russian Oil Sanctions?

Will Trump Pull The Plug On Russian Oil Sanctions?

Rediff.com27 Oct 2025

Whether Trump will actually press ahead with the oil sanctions remains unclear, since keeping Russian oil out of the world market risks high oil prices which could boomerang on the US economy and be damaging politically for Trump, points out Ambassador M K Bhadrakumar.

E2W firms get serious about customer care support

E2W firms get serious about customer care support

Rediff.com10 Dec 2024

Players like Ola Electric, Ather Energy, Kinetic Green and BGauss are introducing premium services and infrastructure enhancements.

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

Rediff.com28 Sep 2025

The UK government on Sunday announced that it will support "iconic British brand" Jaguar Land Rover (JLR) with a loan guarantee of up to 1.5 billion pounds to give certainty to the Tata Motors owned carmaker's supply chain following a devastating cyber-attack. The loan will come from a commercial bank, backed by the Department for Business and Trade's (DBT) Export Development Guarantee (EDG), provided by export credit agency UK Export Finance, to be paid back over five years.

Mobile tariff design skewed in India; rich paying less: Airtel MD

Mobile tariff design skewed in India; rich paying less: Airtel MD

Rediff.com6 Aug 2025

Bharti Airtel sees opportunity in raising tariff for data services as it feels that rich are paying less and poor are not required to pay anymore, a senior official of the company said. During the company's earnings call for the first quarter of the current fiscal, Bharti Airtel vice-chairman and MD Gopal Vittal said that the company has written to the government for a relief on adjusted gross revenue and has demanded that it should be given benefit at par with other telecom operator, without naming Vodafone Idea.

GST rates cut: Challenges FMCG companies are facing

GST rates cut: Challenges FMCG companies are facing

Rediff.com24 Sep 2025

With lower GST rates taking effect, fast-moving consumer goods players face challenges in setting reduced prices for their products in round figures, but expect the magical price points to be restored within two months.