News for 'Customer Service'

Small SUVs likely to see maximum growth post GST cut

Small SUVs likely to see maximum growth post GST cut

Rediff.com19 Sep 2025

The small sports utility vehicle (SUV) segment - comprising models less than 4 metres in length - could witness the "maximum" growth among all categories in the coming months following the recent goods and services tax (GST) rate rationalisation, Tarun Garg, chief operating officer of Hyundai Motor India (HMIL), said.

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

Rediff.com17 Apr 2025

Electric cab-hailing platform BluSmart remained non-operational on Thursday across Delhi-NCR, Bengaluru, and Mumbai, as the market regulator cracked down on its co-founder over alleged misuse of funds at an affiliated company. BluSmart app, that offered more than 8,000 taxis in the three metros, stopped taking bookings on Wednesday evening and remained unoperational on Thursday as well.

Tax cut may bolster credit growth in H2

Tax cut may bolster credit growth in H2

Rediff.com5 Sep 2025

After a subdued first quarter of 2025-26 (Q1FY26), banks are now betting big on the festive season, rolling out attractive loan offers to boost credit growth in the second half of the current financial year (H2FY26) - a trend likely to be further accentuated by the second-order effects of the good services tax (GST) cuts.

Restaurants can't levy mandatory service charge on food bills: HC

Restaurants can't levy mandatory service charge on food bills: HC

Rediff.com29 Mar 2025

The court upheld the guidelines and imposed Rs 1 lakh cost each on the petitioners to be deposited with the CCPA towards consumer welfare.

LG India signals 'future-ready' push with Rs 11.6K cr IPO

LG India signals 'future-ready' push with Rs 11.6K cr IPO

Rediff.com2 Oct 2025

For LG Electronics India, the Rs 11,607 crore initial public offering (IPO) is not just a fundraising exercise. The company's senior executives describe it as a step towards becoming "future-ready", showcasing financial strength while preparing for the next phase of growth in a market they see as still underpenetrated.

Mobile tariff design skewed in India; rich paying less: Airtel MD

Mobile tariff design skewed in India; rich paying less: Airtel MD

Rediff.com6 Aug 2025

Bharti Airtel sees opportunity in raising tariff for data services as it feels that rich are paying less and poor are not required to pay anymore, a senior official of the company said. During the company's earnings call for the first quarter of the current fiscal, Bharti Airtel vice-chairman and MD Gopal Vittal said that the company has written to the government for a relief on adjusted gross revenue and has demanded that it should be given benefit at par with other telecom operator, without naming Vodafone Idea.

Explained: Trump's H1 Order Decoded

Explained: Trump's H1 Order Decoded

Rediff.com14 Oct 2025

A deep dive into Trump's new policy and what it means for Indian professionals and companies.

Tim Cook Drops AI Truth Bomb: Adapt Or...

Tim Cook Drops AI Truth Bomb: Adapt Or...

Rediff.com20 Aug 2025

As the Apple CEO put it to his staff, the choice is stark: Adopt AI or risk being left behind. The same applies to everyone preparing for the future of work.

20 Million UPI AutoPay Revoked Monthly

20 Million UPI AutoPay Revoked Monthly

Rediff.com15 Sep 2025

'There is a debit execution failure which is because there is not enough money in the user's bank account.'

Car sales in fast lane in Sep on lower prices post GST rejig

Car sales in fast lane in Sep on lower prices post GST rejig

Rediff.com1 Oct 2025

Auto majors Maruti Suzuki, Tata Motors and Mahindra & Mahindra reported robust sales in September as reduced price tags owing to GST rationalisation led to record demand in the Navaratri period. The month also saw Tata Motors and Mahindra & Mahindra settling at number two and three positions, respectively in vehicle wholesales ahead of Hyundai Motor India.

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Rediff.com29 Sep 2025

Automotive (auto) stocks have been among the best performers in the BSE 200 index in recent months. More than half of the top 15 gainers over the past one, two, and three months have come from the sector.

How AI Will Disrupt The Job Market: Should India Worry?

How AI Will Disrupt The Job Market: Should India Worry?

Rediff.com25 Jun 2025

Despite the alarming figures on job displacement, AI is expected to generate millions of new roles, echoing historical trends of technological transformation.

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

Rediff.com17 Sep 2025

The country's largest lender State Bank of India on Wednesday announced the completion of the divestment of about 13.18 per cent stake in Yes Bank to Sumitomo Mitsui Banking Corporation of Japan for Rs 8,888.97 crore. State Bank of India (SBI) has received Rs 8,888.97 crore from the acquirer Sumitomo Mitsui Banking Corporation (SMBC), a Japanese multinational financial services company belonging to the Sumitomo Mitsui Financial Group (SMFG), the bank said in a regulatory filing.

Kirana store has better customer service than MNCs

Kirana store has better customer service than MNCs

Rediff.com23 Apr 2013

Most MNCs do not deliver their lofty 'customer service' promises in India.

AC, TV makers upbeat about sales amid signs of GST cuts

AC, TV makers upbeat about sales amid signs of GST cuts

Rediff.com18 Aug 2025

Consumer durables makers are hopeful that the government's proposal to reduce goods and services tax (GST) on air conditioners and television panels above 32 inches to 18 per cent would help revive the sector.

How GST Rate Cut Will Impact Sectors

How GST Rate Cut Will Impact Sectors

Rediff.com8 Sep 2025

Lower rates effectively increase disposable income, strengthen purchasing capacity, and support broader consumption growth.

E2W firms get serious about customer care support

E2W firms get serious about customer care support

Rediff.com10 Dec 2024

Players like Ola Electric, Ather Energy, Kinetic Green and BGauss are introducing premium services and infrastructure enhancements.

'Hard for traditional BPM firms to invest big in AI'

'Hard for traditional BPM firms to invest big in AI'

Rediff.com28 Jul 2025

'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'

Entry-level 5G smartphone market hots up ahead of festival season

Entry-level 5G smartphone market hots up ahead of festival season

Rediff.com19 Sep 2025

India's entry-level 5G smartphone segment, typically held to be those priced below 10,000, is set to bustle in the upcoming festival season as brands like HMD, Poco, and Lava launch their products.

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Rediff.com22 Sep 2025

The US Citizenship and Immigration Services (USCIS) in a 'H-1B FAQ' document, released on Sunday, said that the September 19 proclamation took an "important, initial, and incremental step" to reform the H-1B visa programme to curb abuses and protect American workers.

Airtel partners Elon Musk's SpaceX for high-speed internet services in India

Airtel partners Elon Musk's SpaceX for high-speed internet services in India

Rediff.com11 Mar 2025

Telecom operator Bharti Airtel on Tuesday said it has partnered with Elon Musk's SpaceX for providing Starlink's high-speed internet services to its customers in India. This agreement is subject to SpaceX receiving authorisations to sell Starlink's satellite communications-based services in India, Airtel said in a statement.

'Don't Quit Your Job To Start a Business'

'Don't Quit Your Job To Start a Business'

Rediff.com7 Oct 2025

Yamuna Kalyani reveals how she battled stereotypes to build UniteAR, an augmented reality platform that helps users create interactive AR experiences for personal and commercial purposes.

Want To Be A Monsoon Tourist? Read This

Want To Be A Monsoon Tourist? Read This

Rediff.com4 Jul 2025

Destinations like Coorg, Munnar, the Western Ghats, and parts of the North East, are at their scenic best in the monsoon.

'My Son Doesn't Want To Come Back To India'

'My Son Doesn't Want To Come Back To India'

Rediff.com22 Sep 2025

'Techies who did a master's there and moved to US companies look down on Indian companies who they consider as just doing body shopping.'

Address grievance redressal promptly, RBI guv tells banks

Address grievance redressal promptly, RBI guv tells banks

Rediff.com19 Mar 2025

'In this age of competition, we will not survive long if we do not provide quality service to our consumers'

Valuation a key hurdle for auto stocks in short term

Valuation a key hurdle for auto stocks in short term

Rediff.com24 Sep 2025

Multiple tailwinds for the automobile sector, including a cut in goods and services tax (GST) rates, are keeping analysts bullish on auto stocks from a long-term perspective, even as they see the rally running its course in the near term.

Be Warned! AI Makes Identity Theft Easier

Be Warned! AI Makes Identity Theft Easier

Rediff.com18 Sep 2025

'The way the attacks are coming has become much stronger and much wider because of AI.'

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

Why Hotels Are Building Branded Residences

Why Hotels Are Building Branded Residences

Rediff.com29 Aug 2025

'While the concept was introduced globally over four decades ago, branded residences have taken off now in India.'

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'

0% GST On Health Insurance: Will You Really Benefit?

0% GST On Health Insurance: Will You Really Benefit?

Rediff.com11 Sep 2025

Reduction of GST on health insurance premium from 18% to 0% looks like a straight 18% reduction in what consumers pay. The truth, however, is...

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Rediff.com24 Aug 2025

The Delhi High Court ruled that generic and descriptive words cannot be trademarked, dismissing Yatra Online's plea to restrain Mach Conferences from using 'BookMyYatra'.

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Rediff.com14 Aug 2025

Information technology (IT) services major Infosys on Wednesday announced the formation of a joint venture (JV) with Telstra, Australia's leading telecommunications and technology company. This will allow Infosys to accelerate artificial intelligence (AI)-enabled cloud and digital solutions for Australian businesses.

American Tech Caught in Trade Crossfire

American Tech Caught in Trade Crossfire

Rediff.com3 Sep 2025

'Amazon, Meta, Google, Microsoft have large operations in India and rely on smooth trade and data flows.' 'Restrictions could raise their costs, limit AI chip exports, and complicate their India strategies.'

'UCO Bank's strategy is to raise capital in tranches'

'UCO Bank's strategy is to raise capital in tranches'

Rediff.com27 Jun 2025

'Raising the entire amount in one go may not be prudent, given the market dynamics.'

'India Inc needs to embrace AI and not fret'

'India Inc needs to embrace AI and not fret'

Rediff.com11 Sep 2025

Knowledge workers and mid-career professionals in India are hopeful that artificial intelligence will positively impact their roles, even as concerns about job displacement persist, especially among younger professionals, a top official of a human capital management solutions provider has said. At a time when AI has become a critical part of an organisation's functioning, many professionals see the positive possibilities of AI.

How UPI, AePS, Wallets Are Changing India

How UPI, AePS, Wallets Are Changing India

Rediff.com24 Jul 2025

UPI has catapulted India into the forefront on the global digital payments landscape. Working hand in hand, the AePS payments system is making life easy for rural folks, notes Tamal Bandyopadhyay.

GST 2.0: These will get cheaper from September 22

GST 2.0: These will get cheaper from September 22

Rediff.com4 Sep 2025

Some of the key names include: Maruti, M&M, Ashok Leyland, Britannia, Ultratech, JK Cement, Havells, Voltas, Amber, Metro, Trent, LemonTree, Indian Hotels, Niva Bupa, HDFC Life, IGL, Acme Solar, Suzlon, Swiggy, Delhivery, ICICI Bank, HDFC Bank, Bajaj Finance, Shriram Finance," according to a report by Motilal Oswal Financial Services.

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Rediff.com31 Aug 2025

Non-banking financial company (NBFC) Tata Capital is set to launch its much-anticipated $2 billion (Rs 17,200 crore) initial public offering (IPO) in the week beginning September 22, market sources familiar with the matter said on Sunday. The issue is expected to value the company around $11 billion, they added. Tata Capital is likely to make its stock market debut by September 30.

Are public sector bank employees becoming more productive?

Are public sector bank employees becoming more productive?

Rediff.com27 Jun 2025

Each employee is generating more business than before -- driven by cost rationalisation, digital adoption, and better resource utilisation -- signalling a stronger foundation for sustainable growth and profitability.